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Prerequisites : to proceed with the installation of your soft-token, you need to have a phone network available or a WiFi connection.
Please also have the date and time set on automatic mode.
1. Search for “Entrust IdentityGuard Mobile“ on the application shop of your smartphone.
2. Pressto install Entrust on your smartphone.
3. Pressto open the application on your smartphone.
4. You may receive the pop-up below If so, press DON’T ALLOW.
5. Press on ADD NEW IDENTITY
6. Fill in the required fields :
Address : ssm.efgbank.com
Name : will be filled in automatically with value “Entrust”, but you can change it if you want to.
7. The “Serial Number” and “Activation Code” have been sent to you by mail.
8. You will then be prompted to create your PIN for the application.
This is a 4 digits number that you will have to remember for future use of the soft token.
9. You will have to enter the PIN again to confirm.
10. Application is now successfully installed on your smartphone.
Check that a security code is displayed on your smartphone.
11. TIP to copy the security code on the login page of applications installed on smartphones
To copy the security code displayed on your Entrust app, simply click on the code displayed and push button Copy.
Then paste it in field “Token code”
Your soft-token is now fully activated and ready for usage.
Please check the eBanking user guide that explains how to log in to the eBanking.