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EFG Access allows you to quickly and securely validate payments from your eBanking account in order for them to be executed. The validation and authentication is thereby in line with state-of-the-art security requirements and securely allows clients to validate external payments via the app or using double signature authentication, if required.
EFG Access is aimed at EFG clients with European accounts. The application is in line with the European PSD2 directive, meeting the strong client authentication requirements that take effect on 14 September 2019.
EFG mobile security
Data security is of paramount importance to EFG. We secure all communication means and channels available in our eBanking and mobile banking services in order to effectively ensure the privacy of our clients’ data. Our security strategy is composed of three main elements:
EFG has leveraged the proven technology of its eBanking login security to make the login process of its mobile applications just as robust and secure. In line with this, EFG has created the “access” security feature, which can best be described as a key that allows clients to securely open the door behind which the mobile application is secured in order to access it. More precisely, one “access” links one eBanking account with one mobile device and one application. If a user wants to install an EFG Mobile application on two different devices, the user has to create one access on each device. Likewise, if a user has two eBanking accounts which he/she wants to connect with an EFG Mobile application on the same device, the user has to create one access for each eBanking account on this device. The access feature allows EFG to link an eBanking user with a specific device as well as to list the mobile applications this user has installed on the device. This not only secures the login, but in case of loss of the device, EFG’s Support Service can also easily revoke all accesses linked to the device. During the login, EFG uses the secure protocol “https” to send the login credentials to its servers in order to validate the login. EFG also provides a secure logout process, clearing out all the session data from the device. Following the logout, all respective data will only remain available on EFG’s secure servers.
EFG’s mobile applications are designed to be as responsive as possible, while always being aligned to the security recommendations concerning the duration of a session.
In line with this, the application will be locked after two minutes of inactivity or when it is sent to the background. When starting the application again, users will be asked to log in again using either their security PIN, the touch ID or the Face ID. Both touch and face ID can be turned on in the “settings” menu of the application.
As previously mentioned, EFG does not store any application data on the mobile device following the logout. All data, including messages, are securely stored on EFG servers in an encrypted form. All data transfers from EFG servers to the EFG Mobile application take place via secured channels.
Please note: It is not recommended to use a public WiFi connection to install and set up the EFG Access application due to potential security risks.
Once you have successfully completed the installation process, you can now start using EFG Access application.
In line with the European Payment Service Directive (PSD2), all European banks are required to secure electronic payments with a strong client authentication. Accordingly, all the electronic payments debited from a European account must follow this directive. This means that all clients making a payment which is debited from a European account must use the EFG Access application to validate this payment. The option to validate the payments using the Entrust token will no longer be available for accounts booked within one of EFG’s European locations.
Main features of EFG Access
Each payment (or group of payments) is displayed on one panel. You can navigate between the panels in case there are several payments (or group of payments) that need to be validated by swiping left or right. For a group of payments, you can scroll down the panel to see all the individual payments that are included.