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- Asia Pacific
EFG eBanking can be accessed from the EFG International website portal by clicking on the “eBanking” button.
Alternatively, you can connect by navigating directly to the secure eBanking address:
The security of your eBanking access and your transactions is one of our major concerns.
Please refer to the following page www.efginternational.com/Individual-clients/EFG-eBanking/eBanking-security.html
to learn more about EFG Bank’s commitments in terms of security.
The authentication to the eBanking website is to be done in two phases.
1. Your credentials
NB : this is case sensitive.
2. Token code
You will now be asked to enter the code displayed on your token:
a. Hard Token
Enter the code that is displayed on your hard tokenafter you have held down the button for a few seconds
NB : for security purposes, access will be blocked after three unsuccessful attempts.
NB : you will have to contact the eBanking support team if you need your access to be unblocked.
Please refer to the eBanking support contact list at the end of this guide to find the phone number to use to liaise with our support teams.
b. Soft Token
Start your soft token application on your smartphone and enter your PIN codeto generate the token code
NB : please refer to the “Soft token activation guide” available here if you have not yet installed your soft token on your smartphone.
Enter the token code displayed
Click on the Validate button
The first time you log in, you will be prompted to change your password.
You will have to enter a new password containing a minimum of eight characters made of at least one uppercase, one lowercase character and a number.
After entering your new password in the “New password” field, you will need to confirm it by re-entering it in the “Confirm the password” field . Then click on the Validate button.
For security reasons, you will be asked to log in again using the new password when prompted.
The preferences are accessible at the top right corner of your eBanking screen.
This option allows you to define your preferences and to customise your eBanking interface.
The eBanking dashboard is formed of 5 main sections highlighted below:
A. Header menu
C. Client selection function/picker
D. Banner & News
E. Quick actions
Thank you for placing your trust in EFG Bank AG. We hope that you will enjoy using your new eBanking access.
If you already have an authentication matrix, please prepare it before calling.