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- Asia Pacific
EFG eBanking can be accessed from the EFG International website portal by clicking on the “eBanking” button available at the right of your screen.
Alternatively, you can connect by navigating directly to the secure eBanking address:
To access eBanking, a combination of a username, password and code generated by the token (soft or hard) needs to be submitted.
Your credentials can be provided by the bank only.
NB: eBanking website is available on computers and tablets only.
The security of your eBanking access and your transactions is one of our major concerns.
Please refer to the following page www.efginternational.com/Individual-clients/EFG-eBanking/eBanking-security.html to learn more about EFG Bank’s commitments in terms of security.
- If you have opted for a soft token, you can follow the quick steps below or check out our full guide here.
|Name:||Auto filled with Entrust|
|Serial number:||Provided in the letter or email sent to you by the bank|
|Activation code:||Provided in the letter or email sent to you by the bank|
- If you have opted for a hard token, it’s already configured and ready to use.
To get a code from your hard token, hold down the hexagonal button (A) for a few seconds. A code will appear on the display (B)
To connect to eBanking for the first time, you will need to submit credentials provided to you by the bank either via post or email.
NB: Please make sure to login via computer or tablet for the first time, and not via one of our applications.
Before being ready to login, you will need to:
To choose your password, click on “Forgot your password?” (A)
Then, you will be requested to enter:
Clicking on “Continue” (D) will generate a reset password email.
NB: Please check your email inbox as well as your spam folder.
At this stage, you will have to enter a password and to confirm it. This password must follow our password policy.
Finally, to commit changes, you simply have to enter your token code.
For your future connections, you will simply have to:
Preferences are accessible from the top right corner of your eBanking screen.
This option allows you to define your preferences and to customise your eBanking interface.
The eBanking dashboard is composed of 5 main sections highlighted below:
EFG offers to its clients and IAMs a set of mobile applications:
The installation guides are available here.
EFG Access allows clients to be quickly identified by eBanking support analysts. Please make sure to have it installed before calling our call centre.
The EFG Access installation guide is available here.
Authentication matrix is also a valid identification method accepted by our analysts.
If you need any confidential information and you don’t have any of the identification tools available – no need to worry: please refer to your CRO, you’ll be identified and your call transferred to our analysts.
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