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- Asia Pacific
We live in a society that demands an easy and immediate access to all sort of information. In this sense, EFG wants to offer its customers a new tool that permits real-time communication with their advisors.
We want to provide our customers with a secure communication tool that allows them to discuss with their advisors with the confidence that all their communications are secure. We make sure that when one logs out from EFG Chat, no residual information is kept on the device. Information is only available on our servers, where it is encrypted to protect our customers’ privacy.
As previously mentioned, the goal of the EFG Chat is to allow EFG customers to have a real-time communication with advisors. EFG Chat can be seen as a complement of the Secure Messaging application in the sense that all the communications carried on EFG Chat are considered official as well as all the actions taken in the course of the conversations.
EFG Chat includes a F.A.Q document, with answers to common questions and it allows user to directly contact the support team for assistance.
Main features of chat
a. One can send messages to any of the contacts available in the list of contacts; one cannot add or remove contacts from this list.